KARLI FOR ENQUIRY MANAGEMENT
Never miss a client enquiry. Whatever time it arrives.
Karli acts as the first point of contact for your firm. Intercepting enquiries from your website, email, and phone, qualifying them instantly, and handing a structured brief to your fee earners. No delays. No missed opportunities.
SEE KARLI IN ACTION
Meet Sarah. How Karli handles a real enquiry.
Watch how Karli intercepts an incoming enquiry, qualifies the prospect in a natural conversation, and delivers a structured brief to the fee earner, all without anyone at the firm lifting a finger.
HOW IT WORKS
From first contact to qualified brief — automatically.
Karli handles the full front-end of every enquiry so your fee earners only pick up work that’s already been qualified, structured, and logged.
Captures every enquiry
Karli sits on your website as a chat widget and monitors your enquiry inbox. Whether a prospect messages at 9am or 11pm, Karli responds instantly. No prospect left waiting.
Asks the right questions
Using a natural conversational flow, Karli gathers the information your fee earners need: area of law, urgency, client type, and any relevant context, without it feeling like a form.
Routes to the right person
Once qualified, Karli determines whether the enquiry is a good fit for the firm and routes it to the appropriate fee earner or team, with a full summary attached.
Structured brief, ready to act on
Your fee earner receives a structured enquiry record: contact details, case summary, suitability assessment, and a full conversation log, all already saved in Kyanite.
EVERY CHANNEL COVERED
Enquiries don't only arrive through your website.
Most firms handle enquiries across several channels simultaneously and each one carries the same risk of delay, inconsistency, or a dropped ball. Karli covers them all.
WHY IT MATTERS
What changes when every enquiry gets a response in under 30 seconds.
Speed and consistency at the front door of your firm is a commercial advantage. It is also a compliance requirement. Karli delivers both without adding headcount.
No enquiry left behind
Karli responds to every enquiry, from every channel, at any time of day. Prospects who would previously have waited until the next morning, or given up and called a competitor, get an immediate, professional response.
Fee earners work on qualified leads
Rather than interrupting fee earners with every incoming message, Karli filters and qualifies first. Your team only picks up enquiries that have already been assessed as a good fit for the firm.
Compliance from the first message
Every conversation is logged, timestamped, and stored against the enquiry record. Your firm has a complete audit trail from the very first contact, without anyone having to remember to do it.
Your brand, not a generic chatbot
Karli is white-labelled to your firm. Clients experience a professional, on-brand conversation, not a third-party widget. The only sign of Kyanite is a small "Powered by Kyanite" in the interface.
One record from the start
Everything Karli captures flows directly into Kyanite. By the time a fee earner opens the enquiry, the record already contains the client details, case summary, and conversation history, ready for onboarding.
Visibility across all incoming work
Karli gives your firm a live view of every enquiry: where it came from, how it was handled, and what happened next. For the first time, you can see exactly how many enquiries are converting and why.
See it in action
Karli's enquiry management dashboard
Every enquiry tracked, qualified, and actioned. All in one place.
CONTINUE THE JOURNEY
Enquiry management is just the beginning.
Once Karli has qualified an enquiry, the Kyanite platform carries it through onboarding and risk — every step structured, logged, and connected.
Turn a qualified enquiry into an onboarded client.
Karli automates the onboarding journey — collecting information, creating the client matter in your case management system, and reducing the time and effort your team spends on new client setup.
Explore onboardingConsistent, compliant risk assessment from day one.
Karli automatically collects the data needed for your risk assessment, scores each matter against your firm's policy, and flags high-risk cases for senior review — before onboarding begins.
Explore risk management
